Quality Management

We implement a comprehensive quality management system in order to provide our oral and dental health services to our patients at the highest level. In addition, our pratice is thoroughly inspected and audited twice a year by the Ministry of Health.

Get in touch with us!

business hand worker showing standards quality assurance control

Questionnaires

Patient or Relative Feedback Survey

Employee Feedback Survey

Opinion / Suggestion Forms

Patient Opinion / Suggestion Form

Employee Opinion / Suggestion Form

Organizational Charts

Organizational Chart

Quality Department Organizatal Chart

Vision, Mission and Values

Our Vision

To emerge as a preeminent dental healthcare institution, distinguished by our unwavering commitment to promoting individual health, radiating confidence, and championing the pursuit of excellence. We envision a future where our name becomes synonymous with exemplary dental care, redefining industry standards, and enriching the lives of those we serve. Our aspiration is to foster a world where smiles are brighter, health thrives, and confidence soars.

Our Mission

Our mission is to elevate, preserve, and elevate dental health to unparalleled heights. We pledge to deliver world-class dental care, tailored to the unique needs of each patient, underpinned by expertise, state-of-the-art technology, and boundless empathy. We aim to be the beacon of oral wellness, improving lives one smile at a time, all while adhering unwaveringly to our core values of professionalism, ethics, and community stewardship. Our relentless pursuit of perfection and continuous self-improvement ensures that every interaction, every treatment, and every patient encounter reflects our commitment to excellence in dental healthcare.

Our Quality Policy

In the pursuit of our commitment to uphold the rights, well-being, and safety of our patients, their families, and our dedicated team members, we aspire to provide a patient-centric and professionally unparalleled oral and dental healthcare service. In doing so, we remain steadfastly aligned with the highest standards of the Healthcare Quality System, while conducting our operations with unwavering compliance to all applicable laws. Our institution is characterized by its heightened environmental consciousness, continual self-improvement in the realm of contemporary treatment methodologies, and its enduring dedication to serving as a valuable asset to our community.

Our Values

Human Health is Paramount: The health of our patients is the primary focus of our clinical activities. Our dedication to preserving and improving their health is unwavering.
Commitment to Excellence: We adhere to the highest quality standards. We seek excellence in our treatments and services and continuously strive to improve.
Professionalism and Expertise: Our team comprises highly trained and experienced professionals in their fields. We approach our work with passion and invest in our professional development continuously.
Embracing Digitalization and Technology: We are open to technological advancements and embrace the latest dental health technologies to better serve our patients.
Specialization and Continuous Improvement: Each of us is specialized in our respective areas and continually seeks innovation and improvement. We consistently enhance our clinical processes and treatment methods.
Patient-Centered Care: We respect our patients, listen to their needs, and make efforts to ensure their satisfaction and comfort.
Ethical Values: We always adhere to ethical values, prioritizing honesty, privacy, and patient confidentiality.
Community Contribution: We bear responsibility for our community and environment. We support the community through education, awareness, and community service projects.

Quality Management Team & Activities

Lists

Committee and Team Lists

Clinical Quality Improvement Team List

Department Quality Officers List

Plans

2023 Self Assessment Business Plan

Patient or Relative Feedback Survey

Hasta Deneyimi Anketi (EN)

Your feedback on the statements below is of great importance for our health institution, which aims to provide you with better quality service. We would like to thank you in advance for your interest and participation in this matter and convey our get well wishes.

Note: Your personal information and the information you provide in the survey will be kept strictly confidential.

Date

Survey Respondent

Patient

Patient Relative

Gender

Female

Male

Prefer not to say

Survey Questions

	Strongly Agree	Agree	Undecided	Disagree	Strongly Disagree
I had no difficulty in reaching the health centre.
Counselling and orientation services were adequate.
I could easily reach the units I needed to reach within the health institution.
I didn't wait long for registration.
I chose my own doctor.
The physical conditions of the waiting area were adequate.
The time I waited to be examined was appropriate.
The physical conditions of the examination and treatment areas were adequate.
The time my doctor gave me was enough.
Appointment times for tests and examinations were appropriate.
I received my test and examination results within the specified period.
Sufficient information about my treatment was provided by my doctor.
My personal privacy was taken care of during my examination and treatment.
The staff's behaviour towards me was courteous.
The health facility was generally clean.
The services provided by the health institution met my expectations.
I can receive care from this health centre without the help of anyone else.
I would recommend this health institution to my family and friends.

Your comments and suggestions

Employee Feedback Survey

Çalışan Geri Bildirim Anketi (EN)

Your feedback regarding the statements below is of great importance to improve our working environment, conditions and service quality. We thank you in advance for your interest and participation in this matter.

Note: Your personal information and the information you provide in the survey will be kept strictly confidential.

Date

Gender

Female

Male

Prefer not to say

Profession

Health Services Class (Physician)

Allied Health Services Class

Administrative Services Class

Technical Services Class

Duration of employment at the health institution

1-4 years

5-8 years

9-12 years

12+ years

Department You Work In

Survey Questions

	Strongly Agree	Agree	Undecided	Disagree	Strongly Disagree
I work in a department appropriate to the education I received.
My opinion is consulted in the arrangements to be made regarding the working environment and conditions.
My working environment is organised in a way that I can work comfortably.
Measures regarding employee safety have been taken in the department where I work.
I feel safe in my work environment.
Management carries out improvement activities on employee safety.
Management co-operates with employees to eliminate nonconformities related to employee safety.
I have the opportunity to communicate my problems, opinions and suggestions to the managers.
My opinions and suggestions regarding my field of duty are taken into consideration.
I can take time off when I need it.
I receive feedback about my performance.
The necessary materials and equipment are provided for me to do my job in the best way.
Training opportunities are provided for me to improve myself in my job.
I feel valued at my workplace.
Management is sensitive to employee motivation.
I have not been subjected to physical violence in the last year.
I have not been subjected to verbal violence in the last year.
I have not been subjected to managerial psychological violence (mobbing) in the last year.
I have not been subjected to psychological violence (mobbing) by the personnel in the last year.
I would recommend the health institution where I work to my friends as a working environment.
I recommend it to my family and friends so that they can be treated.

Comments and suggestions