Your Fundamental Rights
Under the Patient Rights Regulation published by the Turkish Ministry of Health in 1998, every guest treated at Mosdent holds the following rights unconditionally.
- Right to access healthcare services
- Right to equal treatment without discrimination
- Right to information and informed consent
- Right to refuse or stop treatment
- Right to privacy and confidentiality
- Right to confidentiality of patient information
- Right to respectful, dignified and comfortable service
- Right to complaint and feedback
Informed Consent
Before any treatment, from an implant operation to a simple filling, the guest is clearly informed about what the treatment involves, the alternatives, possible complications and the treatment cost. The guest also receives this information in writing and treatment begins after the consent form is signed.
At any stage of the treatment, the guest has the right to change their mind. This right does not eliminate the doctor's responsibility to manage the treatment in the most appropriate way.
Complaint and Suggestion Mechanism
Any complaint, suggestion or feedback regarding your experience at Mosdent can be communicated through the in-house complaint box, via email to info@mosdenthospital.com, or through our WhatsApp line. All notifications are evaluated and concluded by our quality management team within 48 hours.
Guest Responsibilities
Alongside rights, there are responsibilities to enable the treatment process to proceed in harmony with your doctor: providing accurate medical history, arriving for appointments on time, following the care protocol recommended by your doctor, and disclosing medications in use.